Quoted the whole post because it is excellent.I'd guess it is a generational view, so some analogies:
A century ago anyone who drove a car knew how to make it work because they had to. Fixing it was based on how things work and not what brand it is. Decades later the brand pride starts to kick in, toyota, mercedes, and ford mechanics know different things and use different tools. After more decades pass the car is fully commoditized to the point owning or driving it yourself is an option, how it works is irrelevant. In the end stages of this progression when it stops working, we get a new one.
In a similar way the renaissance of personal computers doing everything has run its course. No longer is there anything that does everything. The 'importance' of a modern device being used for 'everything' can not be conflated with a users ability to fix it or even know how it works. 'Training' is what users experience now and that is what passively determines Brand loyalty - they'll give me a new one, I'm used to them, that's what I started on. Habituation.
The two groups are 'operators' and 'fixers'. That's >98% and <2%.
Very few people are ever aware of all the factors that go into a choice before the choice is made. They are not offered a 'blue' device or the 'red' device with a full explanation of the ramifications of their choice. They are simply handed a device, their first device, a common device - a commodity, an appliance of sorts honed by time. It just happens to be blue because it is demonstrably the fastest path to operational efficiency. A choice was not made, it was inherited. People are proud of their place, their inheritance, regardless of what it is.
I ride and own several motorcycles and like them because for most of them I can fix them with a screwdriver, some duct tape, and several kicks from my foot on the side of the road. However only 1 of my motorcycles is like this, the others require a dealership or certified mechanic. To be fair the sport bike are 'advanced' track style racing bikes, ABS, riding modes, and so on, the technology in them is far past what I or anyone I know can do even with the dongle to download error codes. I have accepted it but it has changed my riding style tremendously, the track bikes I use now for errands in the city too much power for the city....but I can walk it home if needed. Long trip? Back to the pre 2010 year bikes, a satchel, and duct tape.
Statistics: Posted by donald — 2024-02-28 02:10